Salary: $62,400 Annually


The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The North Brooklyn YMCA is seeking a Residence & Business Office Administrator, who will provide direction and leadership to the Residence Department, and to Transitional Housing operations and contributes to residents’ satisfaction by providing quality consumer services. The Residence & Business Office Administrator is responsible for Residence staff hiring, training, supervision, evaluation, and budget preparation and control. They will carry out the Mission and the Vision of the YMCA and adhere to YMCA values when dealing with staff and customers. The incumbent will report to the Business Manager in growing and managing the administrative aspects of the Branch Operation and Business Office Operations.

Key Responsibilities:

• Develops and controls assigned budgets in accordance with Branch and Association Guidelines; ensures billing and system receivables are accurately stated and timely collected.

• Recruits, trains, supervises, and evaluates all Residence staff.

• Develops and maintains good relationships with referral agencies that provide resident referrals (Samaritan Village); attend provider meetings.  

• Adheres to Association Quality Transitional/Guest Room Standards and Guidelines, consults with the Building & Grounds Superintendent.

• Manage inventory for residence supplies and equipment.

• Responsible for processing and maintaining employment and volunteer documents, verification, and accuracy of documents.

• Timely and accuracy of data entry to CONNECT:HR, and pre-employment process. Timely onboarding of staff and volunteers including timeclock. Allocating salaries into the appropriate departments. Assist in employment verification request. Maintain HR and personnel records (including I-9 files).

• Support Branch HR and payroll audit; participate in branch audit preparing documentation for auditors and government agencies.

• Support the Business Manager with Payroll audit: bi-weekly payroll review for the branch before final approval by the Business Manager.

• Support the Business Manager with leave requests including FMLA, Disability, paid family leave, etc. Timely response to unemployment and workers' compensation claims.

• Provide assistance for daily batch closing in a timely manner and accounts payable as needed.

• Assist with tracking training completions for all branch staff.

• Provide assistance for Office inventory, Branch IT, copiers and printers, etc.

• Create requisitions and receive POs.

• Provide administrative support to the Executive Director, Business Office, and other departments as needed.

• Performs related duties as assigned, e.g., serves on the Leadership team; serves on the Association’s Residence PLT (Program Leadership Team); attends training events related to the needs of the population we serve (homelessness, AIDS, Mental Health Problems, Drug Abuse, etc.).

• Serve as a Manager on Duty when scheduled.

Desired Skills & Experience:

• Associate degree in a related field: Hospitality, Business Management OR at least five (5) years of experience in Residence operations which includes budget responsibility and staff supervision.

• A minimum of two (2) years of experience in Guest/Residence Rooms operations supervising Case Mangers, Billing Clerk and Front Desk Staff, and managing a budget.

• Knowledge of hospitality, supervisory concepts and techniques, customer service principles and practices, and contract compliance (obtained through college-level course work, and/or applicable job experience).

• Knowledge of Housing Laws preferred. FSD certified preferred.

• Strong interpersonal and communication skills.

• Computer literate. Knowledge of MicroSoft Word and Excel.

• Bilingual a plus (Spanish).

Benefits:
The YMCA of Greater New York offers a variety of benefits to its staff members including retirement benefits, medical, paid time off, free YMCA membership and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure and/or the number of hours scheduled to work. Click here for more information.

How to Apply:
If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization.

If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.